Ness Unit

Shipping

All orders are processed within 24 hours. 

Eyelashes & Accessories are delivered between 2-4 business days (£0.99)Hair & Wig purchases are delivered between 3-5 business days for UK (£4.99)​ and 3-17 business days for the Rest of the World (£9.99)

A thorough quality check is carried out on all products before dispatch, and all deliveries are made by Royal Mail.
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If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a refund, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and proof of purchase is required.

We do not accept returns on wigs you have requested for the lace to be cut off as the wig is no longer in a sellable condition.

Refunds

Once we receive your item, we will notify you that we have received your returned item. Once we have inspected the item, we will immediately notify you of the status of your refund. If your return is approved, we will initiate a refund via your original method of payment. You will receive the credit within 7 working days,  subject to your card issuer's policies.